Nagpur: A lady with a confirmed practice ticket booked three months in the past needed to undergo extreme humiliation when her berth was allotted to a RAC passenger just lately. She was additionally pressured to pay Rs 1,150 penalty for travelling ‘with out ticket’, and ended up sleeping on the ground.
The railways claimed the girl’s ticket can be ‘deemed cancelled’ if it was booked by an agent utilizing a person’s login ID. Nevertheless, the girl’s return ticket booked utilizing the identical ID was not cancelled.
In a grievance to Central Railway’s Divisional Railway Supervisor (DRM) at Nagpur, R Sridevi claimed she booked e-ticket (PNR 8126631992) on November 2, 2019, for journey by 12290 Nagpur-CSMT Duronto Specific to Mumbai on February 14, utilizing her private ID.
Sridevi had been allotted seat quantity 57 in S-7 coach. “When the practice was nearing Wardha, throughout ticket checking, I confirmed my e-ticket to the TTE. However he instructed me the berth was in another passenger’s identify, and my identify didn’t determine within the record of confirmed passengers,” she mentioned.
“The TTE requested me to vacate the seat I had booked three months in the past, and threatened to dump me at Bhusawal and hand me over to RPF. Nevertheless, since travelling to Mumbai was pressing, I proceeded with the journey, for which TTE charged Rs 1,150 as extra fare ticket (EFT). The EFT was ready close to Wardha, nevertheless it talked about Ajni. I needed to sleep on the ground and went by extreme psychological stress,” Sridevi mentioned.
She added, “In Duronto, there may be flexi fare system. I paid Rs 530 whereas reserving berth and the RAC passenger who was allotted my berth paid Rs 705. This means I used to be the primary to guide the berth. So, how was the berth given to a different passenger? My ticket additionally clearly mentions it was booked on a private ID.”
“A bonafide lady passenger travelling alone within the night time was disadvantaged of her proper for no fault. The remedy I used to be meted out by the TTE was very shabby. From one single berth the railways collected Rs 2,385 (Rs 530 unique fare, Rs 705 from RAC passenger, and Rs 1,150 as penalty) in opposition to regular fare of Rs 490,” she mentioned.
In the identical journey, two passengers travelling in AC-III compartment to CSMT additionally didn’t discover their names within the chart and paid a penalty of over Rs 7,000.
Assistant industrial supervisor (ACM) & Central Railway spokesperson SG Rao mentioned, “On February 11, RPF personnel had seized a bunch of 11 tickets from an unauthorized agent. These tickets have been booked with the person ID from which Sridevi had booked her ticket. Such tickets are deemed to be cancelled, and therefore passenger names don’t seem within the chart.”
Rao added, “RPF officers are investigating circumstances associated to those seized tickets. Solely after completion of probe can we verify genuineness of Sridevi’s ticket.”
Nevertheless, Sridevi argued, “How can two person IDs and passwords be the identical? Additionally, if this was the case, why was my return ticket of February 16 from Mumbai, booked on the identical time, not blocked?”