Oyo rooms: Ghost city: Group travels over 3,000 kms to achieve their OYO lodge in Puducherry. Finds barren land on arrival

Who would not like a pleasant journey story with a crucial, to-the-point evaluate of issues? Because it makes it simpler for us to plan our journeys accordingly. However what a person, who was social gathering of a 9 individuals group, lately went via was nothing wanting a weird story, name it horror, should you might.

The group that lined over 3,000 kms to achieve Puducherry for the Christmas season, arrived to a impolite awakening after they reached the vacation spot of the lodge they’d booked for keep: It existed, however solely on paper.

The travellers had booked an Oyo lodge for his or her keep starting from the Christmas Eve however after they reached the talked about location at 11 pm, they have been welcomed by a plot of barren land in a abandoned space.

One of many members of the group took to LinkedIn to share the story and the difficulty they went via getting one other place for keep in the course of the evening throughout festive season when most inns have been operating fully booked.

The group had booked lodge rooms at Oyo 74612 Royal Plaza Boarding and Lodging in Puducherry, which they later discovered that does not truly exist.

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“We needed to make some 40+ calls from 11-12 within the evening to seek out one other lodge and finally settled at lodge Corbelli in heritage city for one evening after which needed to nonetheless seek for one other place for subsequent day. Contemplating it’s Christmas weekend, the last-minute lodge reserving made the price of keep double,” Abhishant Pant wrote on his detailed publish on social media.

Pant additional complained that the customer support was not involved about their disagreeable state of affairs and supplied no assist. The person additionally stated that he would file a case in opposition to the corporate.

“No take care of the truth that it was 9 (two of them ladies) of us was in the course of nowhere. The girl on the opposite aspect stored on insisting that she would ship mail to the standard examine workforce however had no manner of fixing it proper now,” he added.

Pant additionally shared a video of the stated location the place the lodge apparently “stands”. Within the video, Pant makes an enchantment to Ritesh Agarwal, the CEO of OYO Rooms to comply with via Google opinions because it has been buzzing with buyer complaints in regards to the lodge not current in actual life for over a yr.

He additionally expressed concern over what may have occurred to the group because it was fully abandoned.

“Google evaluate confirmed that buyers have been complaining for the final one yr that the lodge would not exist, and Ritesh your group, nonetheless continued to place this lodge on the itemizing. When you had bothered to take a look at it, you’d have saved pointless agony at our finish. Worse was the truth that this place was abandoned and god forbid if we might have gotten looted,” Pant stated.

The publish reached Rohit Kapoor, OYO’s chief government officer for India and South-East Asia, who took to the remark part to apologise to the group for the difficulty they went via.

“This doesn’t meet our requirements in any respect and we’re conducting a radical investigation to take corrective steps, each to your expertise in addition to making extra systemic modifications,” Kapoor stated, asking for his coordinates so the can take this additional to resolve it.

Kapoor additionally added that Agarwal has additionally straight messaged him and is completely dedicated to fixing this subject.

“Please DM me your coordinates (if you’re pleased with that) and I will probably be in contact with the decision in addition to to study extra out of your expertise. Ritesh has additionally DM’d you on this and he’s completely dedicated to fixing this for you and for each considered one of our clients,” he stated.

The publish thus far has over 8.6K likes on LinkedIn with many sharing their very own dangerous experiences with Oyo within the remark part.

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